Who we are
MendMaster is a trading name for Oliver Taylor, acting as a Sole Trader.
If you have any questions relating to this privacy policy, please direct them to the below contacts.
Mail Address
MendMaster
Wheelock Business Hub
50-52 Wheelock Street
Middlewich
CW10 9AB
Telephone
01606 645705
Website
rapidpc.co.uk
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Analytics Cookies
These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What data do we collect?
We collect a variety of data depending on how you interact with our website and services.
We may collect
- Your IP address when using our website or other services
- Your Name, Address, Email and Phone Number.
- Usage data through analytics (please see analytics section for more)
- Data stored on devices, only for the duration of the repair.
- Information you provide to us using our service, such as diagnostic data, usage information and other data.
Use of Your Personal Data
MendMaster may use Personal Data for the following purposes:
● To provide and maintain our Service, including to monitor the usage of our Service, perform repairs on your equipment and devices, assist in signing up to services and subscriptions (only with your permission, every time).
● To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
● For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
● To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or third party messaging applications.
● To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
● For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
● For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
When diagnosing and repairing your device, we will have access to the personal information contained within. We do not access your files unless there is a technical or if requested to do so. We only access what is required to perform the repair.
When repairing a piece of equipment, we may sometimes have to image (copy) the storage media. This is to prevent data loss when performing repairs. In the case we do need to perform this action, we will securely remove the data as soon as the repair is complete. The removal is done with industry standard tools, no data is retained at all once finished.
Who we share your data with
Emails sent to us are stored in London, by MXRoute, please see their policy here: https://mxroute.com/policy.html
Invoices and job tickets stored on our own system and not shared, with the exception of copies provided to you, or emailed to you which is then stored on your email hosts servers.
We use Stipe for payments, please see their UK privacy policy here: https://stripe.com/gb/privacy
We outsource mobile phone repairs, by doing this we will share any unlock codes, passwords or other details in regards to the device to the third party performing the repair.
We may share Your personal information with other Service Providers to monitor and analyse the use of our Service, for payment processing, to contact You
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
For legal purposes, for example if requested by law enforcement or if illegal material is found during the course of a repair or service.
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
● Comply with a legal obligation
● Protect and defend the rights or property of the Company
● Prevent or investigate possible wrongdoing in connection with the Service
● Protect the personal safety of Users of the Service or the public
● Protect against legal liability
● To instruct debt collection agents to recover unpaid funds
Analytics
We may use third-party Service providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visit activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
User level data is stored for 14 Months
Event data is also stored for 14 Months.
Data Retention Policy
We may retain data for a set period of time, or indefinitely.
- Emails, contact form submissions and messages on third party platforms
- Indefinite
- Google Analytics Data
- 14 Months
- Financial Records
- Minimum of 6 years, but may be indefinite.
- Data collected during the course of a repair
- Immediately removed once the repair is complete.
